Terms of service
TERMS AND CONDITIONS
1. General Information
These Terms and Conditions ("Terms") apply to all purchases made through our online store.
By accessing or placing an order on this website, you automatically and unconditionally agree to these Terms.
We reserve the right to update or modify these Terms at any time without prior notice.
The version in effect at the time of purchase shall apply.
2. Orders and Contract Formation
All orders are subject to our approval and product availability.
A binding contract is formed only once you receive an official order confirmation from us.
We reserve the right to cancel or refuse any order at our discretion, including but not limited to cases involving:
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payment issues
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suspected fraud
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incorrect or incomplete customer information
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limited stock
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misuse of discounts or promotions
We are not responsible for typographical errors, pricing inaccuracies, or system malfunctions.
We may correct, amend, or cancel affected orders at any time.
3. Prices and Payment
Prices are displayed in the local currency of the customer’s country and may fluctuate due to real-time currency conversion.
We reserve the right to change prices at any time without notice.
Payment must be completed in full at checkout.
Orders are processed only after successful payment.
Accepted payment methods will be shown during checkout.
4. Shipping and Delivery
We ship to the United States, Canada, United Kingdom, Australia, and other supported regions.
Orders are typically processed within 1–3 business days, but this timeframe is not guaranteed.
Delivery times are estimates only and may vary.
We are not responsible for:
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courier or carrier delays
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customs processing delays
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incorrect or incomplete address information
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lost, delayed, or misrouted international shipments
Risk of loss transfers to the customer once the package has been handed over to the carrier.
5. Customs, Duties & Taxes
International orders may incur customs duties, taxes, import charges, or additional fees.
These fees:
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are the customer’s full responsibility
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are not included in product prices or shipping costs
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may delay delivery
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are not reimbursed by us under any circumstances
6. Returns, Refunds & Exchanges
6.1 Return Policy
We offer a 30-day return period, starting from the delivery date.
To qualify, returned items must be:
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unused, unworn, unwashed, and undamaged
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in their original packaging
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with all original tags attached
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in fully resellable condition
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accompanied by valid proof of purchase
We reserve the right to reject any return that does not meet all requirements.
6.2 Return Authorization Required
Customers must request return authorization by emailing:
📧 contact@amberellabeauty.com
A return address will be provided only after approval.
Unauthorized returns will be rejected and will not be refunded.
6.3 Return Shipping Costs
All return shipping costs are the responsibility of the customer.
6.4 Restocking Fee
All approved returns are subject to a 25% restocking fee, deducted from the refund amount.
6.5 Non-Returnable Items
The following items are non-refundable and cannot be returned:
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discounted or sale items
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subscription or membership products
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opened or used items
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personal care or hygiene products
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custom-made or personalized products
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digital or downloadable goods
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perishable goods or hazardous materials
6.6 Subscriptions & Auto-Renewals
Subscription fees and renewal payments are non-refundable.
This applies even if the subscription was not used or deliveries were not consumed.
Cancellations only apply to future billing cycles.
Past or ongoing charges cannot be refunded.
6.7 Refund Process
Refunds (minus restocking fee) will only be issued after:
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the returned item has been received,
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inspected, and
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approved.
If the item does not meet return criteria, no refund will be issued.
Refunds may take up to 10 business days to process after approval.
7. Limitation of Liability
To the fullest extent permitted by law:
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We are not liable for any indirect, incidental, or consequential damages.
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Our total liability is strictly limited to the amount paid for the product.
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We do not guarantee personal results, effectiveness, performance, or compatibility of our products.
8. Governing Law
These Terms are governed by the laws of [insert country/state of registration].
Any disputes must be resolved exclusively in the courts of that jurisdiction.
9. Subscriptions
By subscribing to our products, you agree to the following subscription terms. These rules ensure smooth processing and fairness for both the customer and the merchant.
9.1 Minimum Term & Deliveries
All subscriptions include a mandatory minimum term of three months.
During this period:
You will receive the same order you placed, delivered on a recurring basis according to the subscription cycle.
The minimum term is binding and cannot be cancelled, paused, or altered early for any reason.
A cancellation is only possible after the 3rd delivery has been fulfilled.
9.2 Recurring Payments
Subscription fees are charged in advance on a recurring basis.
You authorize us to automatically charge your selected payment method for each subscription cycle.
The subscription remains active as long as payments are successful.
Failed or missed payments may lead to immediate termination without refund.
9.3 30-Day Rolling Billing Cycle
All subscription products are subject to a fixed rolling 30-day billing cycle, which is mandatory and non-negotiable.
A new subscription order is automatically generated every 30 days, calculated from the date the original subscription was placed.
There are no fixed calendar billing dates.
Each billing event is based solely on the individual subscription start date.
9.4 Billing Timing & Order Generation
The initial subscription charge occurs at the time the subscription is placed.
Each subsequent charge and order generation occurs automatically every 30 days thereafter.
Example:
If a subscription is purchased on January 30:
the next subscription order and charge will normally occur on February 28 or March 1 (depending on month length),
and every 30 days thereafter.
9.5 Early Billing Right in Case of Supply Constraints
To ensure reliable fulfillment and timely delivery of subscription orders, the customer expressly agrees that we reserve the right to charge the next subscription payment earlier than the standard 30-day cycle, but no earlier than 20 days after the previous charge, if necessary due to:
supplier shortages,
production capacity constraints,
logistics or shipping lead times,
or other operational circumstances affecting product availability.
In such cases, the early charge serves exclusively to secure inventory and guarantee on-time delivery of the upcoming subscription order.
9.6 Continuous Billing Rhythm
Once initiated, the subscription follows a continuous rolling billing rhythm based on the original subscription start date.
Individual changes, pauses, postponements, or custom billing dates are not permitted.
9.7 Purpose of the Billing Structure
The customer expressly acknowledges and agrees that the rolling billing cycle and the possibility of early charging are required to:
secure advance funding for product sourcing and procurement,
ensure timely payment to suppliers,
accommodate production and shipping lead times,
guarantee consistent and uninterrupted fulfillment of subscription deliveries.
Without this billing structure, reliable fulfillment of subscription orders would not be possible.
9.8 Payment Obligation & Responsibility
Subscription charges are due in advance, binding, and strictly non-refundable.
The customer is responsible for ensuring that the selected payment method remains valid and sufficiently funded at all times.
Failed or declined payments may result in immediate suspension or termination of the subscription without refund or replacement.
9.9 No Deviation or Exception
There is no entitlement to:
alternative billing schedules,
customized charge dates,
retroactive adjustments,
or objections to early billing within the agreed minimum 20-day period.
9.10 Notice Period for Cancellation (30 Days)
Cancellation of a subscription is only permitted subject to a mandatory notice period of 30 days.
This means:
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A cancellation does not take effect immediately, but always only at the end of the following 30-day billing cycle.
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If a cancellation is submitted after a delivery has been completed or after a subscription payment has already been charged, the subscription remains active for at least one additional full billing cycle.
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During the notice period, one additional subscription charge will be due, and one additional delivery will be fulfilled in full.
The 30-day notice period is binding and non-negotiable.
Early termination, immediate cancellation, refunds, or any reduction of the notice period are expressly excluded.
10. Contact Information
For any questions regarding these Terms, please contact us:
📧 contact@amberellabeauty.com